Privacy Policy

Legal Disclaimer

The information provided on this page is for general informational purposes only. It offers basic guidelines on how to draft a Privacy Policy. This content should not be considered legal advice or specific recommendations. Each business has unique needs concerning privacy and the handling of user data. We recommend consulting a qualified legal professional to ensure your Privacy Policy complies with the applicable laws in your jurisdiction.

This Privacy Policy outlines how Lovely Memories - Property Management LDA, a company based in Porto, Portugal, offering short-term rental accommodations for tourists, collects, uses, stores, discloses, and protects the personal data of its users and clients. We are committed to safeguarding your privacy and implementing effective measures to ensure the confidentiality and security of your personal data.

Our activities fully comply with the General Data Protection Regulation (GDPR) of the European Union and relevant Portuguese laws.

Types of Information We Collect and How We Collect It

We may collect various types of personal data through our website, booking forms, emails, phone calls, or other digital means. This includes:

Full name
Email address
Phone number
Nationality
Booking dates and length of stay
Payment details (through secure third-party platforms)
Personal preferences (such as the type of accommodation requested)

Information is collected when:

You browse our website
You make a reservation
You contact us directly
You subscribe to our newsletter or marketing communications.

Purpose of Data Collection

We collect personal data to deliver an excellent and tailored experience to our customers. This includes:

Managing reservations and stays
Communicating with you before, during, and after your visit
Complying with legal obligations (e.g., local authority registration)
Sending promotional content with your consent
Improving our website and services

Sharing Information with Third Parties

We do not sell, trade, or otherwise share your personal data, except in the following circumstances:

With trusted service providers such as payment processors, cleaning staff, and maintenance contractors
With public authorities, when legally required
With third-party platforms and tools used to support website functionality and marketing

All third parties are bound by contracts requiring them to comply with data protection laws and safeguard your information.

Use of Cookies

Our website uses cookies for marketing purposes to better understand user behaviour and deliver relevant content and advertisements. Cookies are small text files stored on your device that help us analyse website traffic, track user preferences, and measure the effectiveness of marketing campaigns.

You can adjust your browser settings to refuse cookies or to notify you when cookies are being sent. However, disabling cookies may affect the functionality of certain features on our site.

User Rights

Under the GDPR, you have the following rights regarding your personal data:

Right to access your data
Right to rectify incorrect or outdated information
Right to erasure (“right to be forgotten”)
Right to restrict data processing
Right to data portability
Right to object to the use of your data for marketing purposes
Right to complain with the Portuguese Data Protection Authority (CNPD)

To exercise any of these rights, don't hesitate to contact us using the details provided below.

Protection of Minors’ Data

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware of any such data, we will delete it immediately.

Data Security

We implement appropriate technical and organisational measures to ensure the security of your data, including encrypted connections (SSL), secure servers, and restricted access to data.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page. We recommend reviewing it regularly to stay informed about how we protect your data.

Contact

If you have any questions or requests regarding this Privacy Policy or your personal data, you can reach us at:

Lovely Memories - Property Management LDA
📧 Email: info@lovelymemories.pt
📞 Phone: +351 222 081 253
🏠 Address: Rua de Dom Manuel II, 98, 4050-385 Porto, Portugal